Support
A few things people ask most often, and an address to write to if none of them fit.
A tree is in the wrong place, or is the wrong species
The trees were counted on foot, so positions can be a metre or two out. Report what is really in front of you from inside the app, or add a tree that is missing entirely. Submissions are reviewed by hand.
The camera goes dark when I walk
That is deliberate. It steps aside while you are moving and hands you back the map.
Reporting a tree somebody added
Some trees on the map were added by people rather than counted with the rest. Open one and there is a Report this tree button on its page. You do not need an account to use it.
Every report is read by a person. Anything reported as offensive comes off the map straight away and stays off until it has been looked at; other reports queue for review, and a tree with several against it is hidden while it waits. If we remove a tree you added, you will see the reason on your submission.
Messages I bought have not appeared
Purchases are confirmed with Apple before they are credited. Reopening the app re-checks. If they are still missing, send us the date of the purchase.
Cancelling Open Garden, or deleting your data
Subscriptions are managed by Apple: Settings, your name, Subscriptions.
If you signed in, Settings inside the app has Delete account. It removes the account, anything you bought, Open Garden and any trees you added, and it cannot be undone. Unused messages are not refunded, so cancel a subscription first if you want to see the period out.
Without signing in there is no account at all. Chats live on your phone either way, so removing the app removes them. The privacy note lists everything else.